It's a Good day to start with! You boot up your PC and open your web browser. Wait! The website is too slow to load? No worries, you unplug your mobile phone from charging and open Instagram. Hold on, you're page is still loading. You can not see anyone's story they posted. There is something wrong with the Internet.
Yes, this is the most common example when we kick off our day.
I am here to help you in this frustrating situation.
Now, if you are using a residential gateway from AT&T from a long time(before 2016) I'd recommend you to go for this troubleshooting. Else, You need to replace your RG from AT&T. You can do it by contacting customer support. Replacing it from AT&T store may cost you, so it's better to call someone to check your RG and services.
Now, you need to identify your Model of the modem(RG). The model will be written at the front of the RG. The model will be like NVG599/598, BGW210-700 or 5268AC.
Now, please follow these steps and try to get something out of the services.
I personally like AT&T's option to check the Internet speed. Couple of years back, they introduced the Smart Home Manager app which was cooler with the time, however, due to limited features, that includes the connected device, connection strength etc. That wasn't creating much impact over the customers.
Cool part is that, with the passage of the time, AT&T tried to develop the app and added some important features like Speed test, Device usage details, Device blocking.
Let's talk about the Speedtest that app provides. This speed test is solely conducted on the modem and is not the end speed you're getting. This is the speed that your RG is getting from the outside lines and it just shows and confirms if there is any speed related issue from the lines or AT&T equipment.
Now, you need to consider this fact and most of the American Households needs to understand that, there are tons of ways your speed can be compromised. Trust me, your Aquarium inside which your cute little fish is swimming across with so much peace, yes, that can also affect the speed your're getting. The Microwave or any thing which has a frequency or mass can insulate and affect your Internet speed.
You might think- Hey buddy, we already know this, thanks for wasting our time, we need a resolution.
Okay, here are some ways you can speed up the Internet. Though there aren't the legit and long lasting way but you can try until your contract is up with them(IYKWIM- Ahem, Ahem)
You can check if the RG has bandwidth steering enabled. Bandwidth Steering is crucial due to it's demand and necessity and it can impact the speed too.
You can check my other post about the Bandwidth steering as well.
Alright. For the following help, you need a PC/Computer.
Open a browser window and type http://192.168.1.254 into the address bar.
Select Home Networking > Wireless.(The system may prompt for the device access code. The device code can be found on the side of the RG printed on the sticker.)
I personally like AT&T's option to check the Internet speed. Couple of years back, they introduced the Smart Home Manager app which was cooler with the time, however, due to limited features, that includes the connected device, connection strength etc. That wasn't creating much impact over the customers.
Cool part is that, with the passage of the time, AT&T tried to develop the app and added some important features like Speed test, Device usage details, Device blocking.
Let's talk about the Speedtest that app provides. This speed test is solely conducted on the modem and is not the end speed you're getting. This is the speed that your RG is getting from the outside lines and it just shows and confirms if there is any speed related issue from the lines or AT&T equipment.
Now, you need to consider this fact and most of the American Households needs to understand that, there are tons of ways your speed can be compromised. Trust me, your Aquarium inside which your cute little fish is swimming across with so much peace, yes, that can also affect the speed your're getting. The Microwave or any thing which has a frequency or mass can insulate and affect your Internet speed.
You might think- Hey buddy, we already know this, thanks for wasting our time, we need a resolution.
Okay, here are some ways you can speed up the Internet. Though there aren't the legit and long lasting way but you can try until your contract is up with them(IYKWIM- Ahem, Ahem)
You can check if the RG has bandwidth steering enabled. Bandwidth Steering is crucial due to it's demand and necessity and it can impact the speed too.
You can check my other post about the Bandwidth steering as well.
Alright. For the following help, you need a PC/Computer.
Open a browser window and type http://192.168.1.254 into the address bar.
Select Home Networking > Wireless.(The system may prompt for the device access code. The device code can be found on the side of the RG printed on the sticker.)
After that, you will be able to see your wireless configurations and all the Wireless network information.
This step is very careful as you need to update the Channel Bandwidth settings on your modem. If you have a dual Bandwidth modem, (Modem- BGW210-700, 5268AC and NVG599 are dual bandwidth) you have to update the channel for both 2.4Ghz and 5Ghz Network. Performing any changes might interrupt the services for a bit.
Okay, the RG is set as Automatic for Channel Bandwidth and you need to select the channel 9 or 11. Now here's something you need to know. Selecting the Channel above 5 needs be changed along with the Bandwidth(you will find it above the Channel settings options)
Just remember this, channel from 1-5 needs to with the 40Mhz Bandwidth and channel from 5-11 to be selected with 20Mhz.
Personally, I use Channel 9(Bandwidth-20Mhz) as this is the channel which is rarely used by any device and hence, the interference over the WiFi is minimized.
You need to select the 5Ghz from the Network Interface Drop down on the same page. Now for 5Ghz, select the channel 157 with Bandwidth 80Mhz and save the settings for the bandwidths.
Done? Huh?
Nope you still need to either reboot the modem(best way- Unplugging the power cable from the back of the modem for complete 10 seconds and then plug it back in.)
Or
You can simply check it by disconnecting any device from the WiFi and connect it back.
Note- I would still recommend you to please contact 1800.288.2020 for more help on this or you can go to AT&T's official website- att.com and chat with customer support online.
The representatives know the drill and will do that for you.
This post is not sponsored by AT&T or it's any affiliates. This is just for Informational purpose and doesn't promotes any illegal use of AT&T equipment. All Photos and U-verse Logo are subject to copyright and is just being used for educational purpose.
Techolink :)